New Clients – What to Expect
As a new client of our practice, you can expect our full attention to your pets’ needs. Our service will be provided with courtesy and respect.
Please fill out our New Client Registration Form after you have booked your appointment and submit if to us before you arrive so that we can be up-to-date on your pets needs.
When you arrive for your appointment, you will be greeted warmly, and we will usher you into an examination room as soon as we have one available. Our goal is to see all of our clients and patients on time, and although we have contingencies for emergencies, there will be times where the unexpected will create delays. We will ensure these are minimized as much as possible.
You will normally see a Registered Animal Health Technologist (RAHT) first who will take a history, and gather some data for the doctor. A veterinarian will see you next, examine your pet, answer your questions and plan further diagnostics or treatment as necessary. You will normally see the RAHT again to wrap things up, and she will provide you with further educational information and answer routine wellness and care questions for you. Our veterinary receptionists will handle billing and schedule any needed follow up.
If your pet has been admitted to our hospital, when your pet is ready to be released we will set you up with a discharge appointment with one of our RAHT’s. They will fully explain the procedure, any follow-up appointments required, and the administration of any medications.
We are excited to meet you and your human and animal family members!