Customer survey

Pet’s name:*

Your name (optional):

1) Was your call answered promptly?*

Yes
No

2) Was our telephone response courteous and helpful?*

Yes
No

3) On the day of your appointment, were our receptionists warm and friendly?*

Yes
No

4) Was our waiting room comfortable and clean?*

Yes
No

5) Do our hours suit your needs?*

Yes
No

If not, how can we improve?

6) Did you wait before seeing the doctor seem brief?*

Yes
No

If not, how can we improve?

7) Was the veterinary technician helpful and careful with your pet?*

Yes
No

8) Was the doctor courteous and genuinely concerned about your pet’s health?*

Yes
No

9) Did the veterinarian explain your pet’s problem clearly and completely?*

Yes
No

10) Did you feel that your veterinarian’s examination was thorough?*

Yes
No

11) Did the veterinarian or technician answer your questions completely?*

Yes
No

12) Do you feel that your pet received quality professional healthcare?*

Yes
No

13) Did you find our facility clean?*

Yes
No

14) Are you aware we are AAHA accredited and the only AAHA accredited practice in SW Manitoba?*

Yes
No

15) If your pet was hospitalized, did the stay seem reasonable for the illness?

Yes
No

16) After a hospital stay, was your pet retuned to you clean?

Yes
No

17) Was our payment policy clearly communicated to you?*

Yes
No

18) Was the billing presented in adequate detail?*

Yes
No

19) Would you recommend our veterinary practice to your friends?*

Yes
No

20) Have you visited our Face Book page?*

Yes
No

Date service provided: (m/d/y)

Comments that you would feel would be helpful to our practice:

Thank you for completing your survey.

Email*

Brandon Hills Veterinary Clinic Client Survey

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