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Brandon Hills Veterinary Clinic Client Survey
Thank you for giving us the opportunity to serve you. Please help us to better meet your needs by taking a moment to complete this questionnaire. Your answers will be kept confidential.
Pet’s name:
*
Your name (optional):
1) Was your call answered promptly?
*
Yes
No
2) Was our telephone response courteous and helpful?
*
Yes
No
3) On the day of your appointment, were our receptionists warm and friendly?
*
Yes
No
4) Was our waiting room comfortable and clean?
*
Yes
No
5) Do our hours suit your needs?
*
Yes
No
If not, how can we improve?
6) Did you wait before seeing the doctor seem brief?
*
Yes
No
If not, how can we improve?
7) Was the veterinary technician helpful and careful with your pet?
*
Yes
No
8) Was the doctor courteous and genuinely concerned about your pet’s health?
*
Yes
No
9) Did the veterinarian explain your pet’s problem clearly and completely?
*
Yes
No
10) Did you feel that your veterinarian’s examination was thorough?
*
Yes
No
11) Did the veterinarian or technician answer your questions completely?
*
Yes
No
12) Do you feel that your pet received quality professional healthcare?
*
Yes
No
13) Did you find our facility clean?
*
Yes
No
14) Are you aware we are AAHA accredited and the only AAHA accredited practice in SW Manitoba?
*
Yes
No
15) If your pet was hospitalized, did the stay seem reasonable for the illness?
Yes
No
16) After a hospital stay, was your pet retuned to you clean?
Yes
No
17) Was our payment policy clearly communicated to you?
*
Yes
No
18) Was the billing presented in adequate detail?
*
Yes
No
19) Would you recommend our veterinary practice to your friends?
*
Yes
No
20) Have you visited our Face Book page?
*
Yes
No
Date service provided: (m/d/y)
Date Format: MM slash DD slash YYYY
Comments that you would feel would be helpful to our practice:
Thank you for completing your survey.
Email
*
For Our Clients
New Clients – What to Expect
Make an Appointment
Customer Satisfaction Survey
Memorials
Our Hospital
Location & Hours
Emergency Process
Team
Community Service
Services
Medical Services
Surgical Services
Laser Therapy
Laboratory and Diagnostic Imaging
Emergency Services
Nutritional Counselling
Pet Supplies
Parasite Prevention
Wellness and Vaccinations
Promotions
Puppy and Kitten Plans
Dental Discounts
Slim For Life Program
Pet Health
Educational Articles
How-To Videos
News
Pet Health Checker
Pet Health Insurance
Pet Insurance
Contact Us